School of BusinessFaculty and Research

Steven Pugh
Chair, Department of Management
Area: Management

Snead Hall
301 W. Main Street
PO Box 844000
Richmond, VA, 23284-4000
Office: B4155B
Phone: (804) 828-6468
Fax: (804) 828-1602
Teaching Interests: Organizational Behavior, Negotiations
Research Interests: Affect and emotional processes in organizations, organizational climate and culture, service organizations and organizational drivers of customer satisfaction

S. Douglas Pugh, received his Ph.D. in organizational behavior from the A.B. Freeman School of Business at Tulane University. Prior to joining Virginia Commonwealth University, he was on the faculty at San Diego State University and the University of North Carolina at Charlotte. Dr. Pugh's research focuses on organizational climate in service organizations, the emotional labor demands of service work, and the inter-organizational drivers of customer satisfaction. He has published his research in outlets including the Academy of Management Journal, Academy of Management Executive, Journal of Applied Psychology, Journal of Occupational and Organizational Psychology, Journal of Management, and Organizational Behavior and Human Decision Processes. He is on the editorial boards of the Academy of Management Journal and Journal of Management.
Published Intellectual Contributions
Journal Article
Subramoney, M., Pugh, S. D. (2015). Services management research: Review, Integration,and Future Directions. (vol. 41, pp.349-373). Journal of Management. DOI: 10.1177/0149206314557158