School of BusinessFaculty and Research

Jeff Smith
Area: Supply Chain Management and Analytics

Snead Hall
301 W. Main Street
PO Box 844000
Richmond, VA, 23284-4000
Office: 4155
Phone: (804) 827-1534
Email: jsmith74@vcu.edu

Education
PhD, University of South Carolina, 2007.
MBA, University of Southern Indiana, 2000.
BS, University of Evansville, 1995.
Teaching Interests: Operations Management, Supply Chain Management
Research Interests: Service Recovery, Service Quality, Process Management, Healthcare
Research
Published Intellectual Contributions
Journal Article
Smith, J. S., Anderson, S. T., Fox, G. (in press). A Quality Systems Impact on the Service Experience. International Journal of Operations & Production Management.
Anderson, S. T., Smith, J. S. (2016). An empirical examination of the impact of tri-dyadic fit on the service experience. (3 ed., vol. 27, pp.299-319). Journal of Service Management. DOI: 10.1108/josm-10-2014-0271
Cronin, J. J., Smith, J. S., Gleim, M. R., Ramirez, E., Martinez, J. D. (2011). Green marketing strategies: an examination of stakeholders and the opportunities they present. (1 ed., vol. 39, pp.158–174). Journal of the Academy of Marketing Science.
Smith, J. S., Fox, G. L., Ramirez, E. (2010). An integrated perspective of service recovery: A sociotechnical systems approach. Journal of Service Research.
Smith, J. S., Karwan, K. R., Markland, R. E. (2009). An Empirical Examination of the Structural Dimensions of the Service Recovery System. (1 ed., vol. 40, pp.165-186). Decision Sciences.
Lee, L., Fiedler, K., Smith, J. S. (2008). Radio Frequency Identification (RFID) Implementation in the Service Sector: A Customer-Focused Diffusion Model. (2 ed., vol. 112, pp.287-300). International Journal of Production Economics.
Smith, J. S., Karwan, K. R., Markland, R. E. (2007). A Note on the Growth of Research in Service Operations Management. (6 ed., vol. 16, pp.780-790). Production & Operations Management.
Service