Current Undergraduate StudentsTechnology and Support Center

Students have several options when it comes to getting support:

  • School of Business Technology Services - Bushelp@vcu.edu, (804)828-4059. We can provide basic support for issues such as connecting to wifi, and access issues to certain School of Business resources.
  • HelpIT - itsupport@vcu.eduhttps://go.vcu.edu/itsupport, (804)828-2227 - Catch all for general technology issues. Password issues, trouble connecting to VPN, email issues, other miscellaneous issues.
  • FixIT - (804)827-9334 - VCU’s in-house computer repair resource. fixIT provides electronic diagnostic services and repairs for a fee.
  • RESNet - resnet@vcu.edu, (804) 828-8943 - Get help with accessing the VCU network, virus removal, reinstalling operating systems and other services with resnet. For students living in VCU student housing only.

Where to get software from:

As a School of Business student you have access to a variety of software.

  • Please visit the following page for a more in depth list of software and where to get them:

Student software page

  • Have a Mac, and need access to Windows based software? Use our virtual environment to run programs like Visio, Project, and other course specific software on a Windows VM host with the School of Business - https://sob-gatekeeper-01.rams.adp.vcu.edu/

What computer to buy for school

Every school has slightly different requirements, and those requirements slowly change over time.

Please note: The School of Business highly recommends buying a Windows device instead of OSX devices. Software used in some courses are Windows based apps.

We recommend purchasing from the RamTech store as they will carry the recommended devices. You may click on the link below.

Should you decide to look else where to buy a computer, the following is a reference and the following specs should last for the duration of the students college experience. It is also recommended that a extended warranty with accidental protection be purchased in case of any mishaps during the ownership of the device.

If you have any questions, Please send your question to bushelp@vcu.edu.

The following requirements are subject to change. Last changed on 7/19/2021.

Component Basic Recommended
CPU Intel Core i5/i7 (4th gen or higher) or AMD Ryzen 5/7 (4 cores or greater) Intel Core i7 (9th gen or higher) or AMD Ryzen 5/7 (6 cores or greater)
Graphics Onboard CPU-driven graphics/video adapter Discrete GPU-driven graphics/video adapter
Memory(RAM) 16GB 32GB
Network 802.11n WiFi (wired ethernet optional) 802.11ax WiFi (Wired Ethernet optional)
OS Windows 10 or later Windows 10 or later
RamTech TBA TBA
Storage 250GB SSD 1TB SSD (PCI-Express preferred)

How-To Articles

  1. Click on the Wireless Icon (Lower Right of Desktop on PCs, Upper Right of Desktop on Macs)
  2. From the Menu, choose VCU Guest Wireless, then connect (if asked to pick a browser, any one can be chosen)
  3. The next window displayed will be the login page.
    1. If an account has already been created, enter the associated email address and password, then check the box 'Click here to accept the terms and conditions', then Submit
    2. If an account has not been created, click 'Create an account'. This is located at lower right below the Submit button.
      1. Enter Name, Email Address X 2, then Password X 2, then Create New Account
  4. A verification email will be generated and sent to the inbox associated with the Guest Wireless Account. Make sure to click the emailed link to verify the account. If this step is not completed, the wireless connection will time out in 10 minutes.
  1. First, you need to connect via the Cisco AnyConnect VPN.
    For assistance with the VPN, go to: https://ts.vcu.edu/askit/network-services/rams-vpn/ 
  2. Next, Download the file set from here. Inside the zip folder is three files, you must run them in order.
  3. Select the CitrixWorkspaceapp.dmg (Mac), or CitrixWorkspaceapp.exe (Windows), then follow the installers instructions. 
  4. Once the installation is complete run the receiverconfig.cr file. When the activation is complete you will be able to sign in with the Citrix receiver. Log in with your VCU eID (ie. jsmith) and password.
  5. Once you have logged in, select desktops from the top row as shown below, then “LB Desktop”.

  6. After the session opens, right click the Windows Icon at the lower left of the screen, then choose File Explorer.
  7. In File Explorer, click on This PC. In the next window, choose Read and Write from the choices given. This will allow you to save your work outside of the VM session.
  8. While/after working, make sure to save your changes!
  9. Moving forward, simply run Citrix workspace, from the launchpad(mac), or the start menu. (Windows)

To connect an Android phone to VCU Safenet, do the following:

  • Go to the settings app with an icon similar to this. 
  • Click the WIFI button for it to display all the available networks. 
  • Select VCU SafeNet Wireless as the network you want to connect to.  

Directions for users to AndroidOS version 10 or prior.

DO NOT VALIDATE CERTIFICATE

Copy the following settings as shown in the picture below

  • Security settings- (801.1x EAP)
  • EAP method- (PEAP)
  • Phase 2 authentication-  (MSCHAPV2)
  • Identity- (insert eID here)
  • Password- (insert password here)
  • You may now connect to the VCU SafeNet Wireless. 

 

Directions for users to AndroidOS version 11 or newer.

Copy the following settings as shown in the picture below

  • Security- WPA/WPA2/WPA3-Enterprise
  • EAP method- (PEAP)
  • Phase 2 authentication-  (MSCHAPV2)
  • CA Certificate - Use system certificate (Default)
  • Online Certificate status - Request certificate status
  • Domain - vcu.edu
  • Identity- (insert eID here)
  • Anonymous identity - (leave blank)
  • Password- (insert password here)
  • You may now connect to the VCU SafeNet Wireless. 

Need to make a long-distance call from your office or on your Avaya Workplace App. You will need to request a long-distance code.

  1. If you need a long-distance code issued, please have your department program coordinator email Jason Chan at chanja@vcu.edu with the department index code. Please allow up to 5 days for the request to be processed. Afterward, you will receive an email with instructions on obtaining your code.

    PLEASE NOTE: Individual Long Distance Authorization Code (LDACs) are not to be shared! The LDAC holder is responsible for all charges made through their assigned LDACs. More information may be found here: http://ts.vcu.edu/askit/knowledge-base/telecommunications/products-and-services/long-distance-services/

 

If you have a long-distance code and you forgot it you can retrieve it by going to http://ts.vcu.edu/askit/knowledge-base/telecommunications/products-and-services/long-distance-services/

  1. Click on the blue Find My Auth Code.
  2. Login using your eID and password.

 

       3. Once you log in you will see the screen below under Item ID you will see your 6 digit long-distance code. 

If you can't install Office on your machine or other software provided by the School of Business.

Step-by-step guide

School of Business Citrix environment 

Please note: You need to be on campus, or you need to connect via the VPN. For assistance with the VPN go to: https://ts.vcu.edu/askit/network-services/rams-vpn/
  1. Download the file set from here. Inside the zip folder is three files, you must run them in order.
    1. Select the CitrixWorkspaceapp.dmg, follow the installers instructions.

    2. After that install has been completed run the file "recieverconfig.cr"
  2. Once the installation and activation are complete you will be able to sign in with the Citrix receiver. Log in with your EID (ie. jsmith) and password
  3. Once you have logged in, on the top select desktops like shown below, then “LB Desktop”, unless you need palisade tools, then "@Risk"(your professor will provide the name of the specific desktop when required).

  4. When you are ready to leave the session you are in, be sure to sign out via the start menu.
    (If you are connected to LBDesktop, anything saved to this desktop will be lost.)
  5. Moving forward, simply run Citrix workspace, from the launchpad(mac), or the start menu. (Windows)

 For more assistance, email us @ bushelp@vcu.edu or meet us in B2131 at Snead Hall M-F 8 AM to 5 PM.